Welcome To Our Help Center

How can I contact MSwim?

For any inquiries, feel free to reach out to us through the following channels:

Our head office is located in Florida, and our customer service team is ready to assist you.

What is the shipping policy?

We offer fast and reliable shipping worldwide. Orders are typically processed within 1-2 business days. Shipping options include:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.

Free shipping is available for orders over a certain amount. For more details, please visit our Shipping Information page.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s tracking system.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original condition. Please visit our Returns & Exchanges page for more details.

How do I initiate a return?

To initiate a return, please contact our customer support at support@mswim.shop with your order number and reason for return. Our team will guide you through the process and provide a return shipping label if applicable.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on your location. Additional customs fees or duties may apply and are the responsibility of the customer.

What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are secure and encrypted to ensure your information is safe.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at support@mswim.shop. We will do our best to accommodate your request. However, once an order has been processed, we cannot guarantee changes or cancellations.

How do I care for my MSwim products?

To ensure the longevity of your swimwear, we recommend the following care instructions:

  • Rinse thoroughly after each use.
  • Hand wash with mild soap in cold water.
  • Do not wring, twist, or rub.
  • Lay flat to dry in the shade.
  • Avoid contact with rough surfaces and sunscreen lotions.

Are your products sustainable?

We are committed to sustainability and use eco-friendly materials in many of our products. We strive to minimize our environmental impact while providing high-quality swimwear.

 

What sizes do you offer?

We offer a wide range of sizes to ensure a perfect fit for everyone. Please refer to our Size Guide for detailed measurements and fit tips.

Do you offer custom swimwear?

Currently, we do not offer custom swimwear. However, our collections feature a variety of styles and sizes to suit different preferences.

Are there any special promotions or discounts available?

Yes! We frequently offer promotions and discounts. Check our website or subscribe to our newsletter for the latest deals.

Can I purchase items as a gift?

Absolutely! Simply enter the recipient’s address at checkout. If you’d like a gift receipt, please indicate this in the order notes.

Do you have a loyalty program?

We are working on a loyalty program to reward our valued customers. Stay tuned for updates!

 

What materials are used in your swimwear?

Our swimwear is made from high-quality, sustainable materials that provide comfort and durability. Each product page includes specific material details.

How do I leave a review for a product?

We love hearing from our customers! After purchasing, you’ll receive an email invitation to leave a review. You can also visit the product page and click on the “Write a Review” section.

Can I find MSwim in physical stores?

Currently, MSwim is primarily available online. Stay connected with us for any updates on potential physical locations or pop-up events.

What is your privacy policy?

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we protect your data.

How can I become a brand ambassador?

We love collaborating with passionate individuals! If you’re interested in becoming a brand ambassador, please reach out to us at info@mswim.shop with your social media profiles and a brief introduction.

Do you offer wholesale opportunities?

Yes, we offer wholesale options for select collections. Please contact us at info@mswim.shop for more information.

 

What should I do if I received a damaged item?

If you receive a damaged item, please contact us immediately at support@mswim.shop with your order number and photos of the damage. We will resolve the issue promptly.

 

Can I exchange an item for a different size or style?

Yes, exchanges are possible within 30 days of receipt. Please contact our support team to initiate an exchange.